Thera for clinics
This is what lands in your inbox.
A UK patient asks about a treatment you offer. You read the summary free, and pay £20 only if you want to contact them. Claim your clinic to start receiving them.
A patient in Leeds is looking for dental implants
What Thera has checked
- Email address confirmed by the patient
- Valid UK mobile number
- Sent from a UK internet connection
- Asked to hear from relevant clinics
Review and unlock this enquiry
Up to 5
clinics see each enquiry, all offering the treatment
At most 3
can unlock it, so the patient isn't passed to a long list
£0
to read an enquiry, or to pass on it
7 days
to claim a credit back if the contact details are wrong
Every enquiry is checked before it reaches you
Real patients who asked to hear from clinics, with contact details we have checked. You see the results before you pay.
Email address
We check the address can receive email and flag temporary inboxes. When the patient presses the confirm link we send them, the enquiry shows it as confirmed.
Mobile number
We check it against Ofcom's UK number ranges, so you can see it is a real UK mobile. Numbers that look made up are flagged.
Consent
The patient asked us to send their enquiry to relevant clinics, so they expect to hear from you.
Where they are
Where the patient told us they live, and whether they sent the enquiry from a UK internet connection.
You see these checks beside each enquiry, before you spend a credit. If the details still turn out to be wrong, or you can't reach the patient, claim the credit back within 7 days.
From claim to your first patient
Five steps are yours and take a few minutes. Two are ours: we check your licence by hand, then add 3 free credits.
You do
- 1
Find your clinic's page
Search our clinic pages, open yours and press Claim this profile. The Claim your profile link in an enquiry email goes to the same place. Not listed? Ask us to add it.
- 2
Tell us who you are
Your name, job title and work email, and the clinic's legal name, company or tax number, registered address and medical register entry. An email at your clinic's own web address makes the check quicker.
- 3
Confirm your email
Press the link we email you. It lasts 48 hours, and if it runs out the page lets you ask for a new one.
- 5
Sign the data-sharing agreement
Sign it and the clinic terms online in your account. No clinic sees a patient's contact details without them.
- 6
Tick the treatments you offer
We only send you enquiries that match them, and you can change them at any time.
We do
- 4
We check your licence and company
On your country's official register of healthcare providers, and the company register. We email you when it's done, or if we need anything else.
- 7
We add 3 free credits
Your first 3 patients cost nothing. The credits last 30 days, and we email you as soon as an enquiry matches.
£20 a patient.
The first 3 are free.
No monthly fee, no contract and no minimum spend. Buy one credit at a time, or a pack. Paid credits last 12 months, card payment by Stripe with a receipt and an invoice, and paying never changes what we publish about your clinic.
Not listed yet? Add your clinic
If you can't find your clinic on our pages, email us and we'll add it, then send you its claim link.
Email us these
- Your clinic's name and website
- The city and country
- The treatments you offer to patients from the UK
- Your medical register entry or licence number
- Your name, job title and work email
Questions clinics ask
Does claiming cost anything?
No. Claiming and setting up are free, and you owe nothing until you choose to buy credits. Your first 3 credits are free.
Is there a contract or a monthly fee?
No. There is no subscription and no minimum. You buy credits when you want them, and you can close your account at any time by email.
How do you check enquiries?
We check that the email address can receive mail and isn't a temporary inbox, show whether the patient has confirmed it, check the mobile number against Ofcom's UK number ranges, and note where the patient lives and sent the enquiry from. You see the results before you unlock.
How many enquiries will we get?
We can't promise a number. It depends on how many patients ask about your treatments and your country. We send you every enquiry that matches.
What if a patient's contact details are wrong?
Make a refund claim in your account within 7 days of unlocking and tell us what you tried. If the details were wrong or the patient can't be reached, we return the credit.
Does paying change what Thera says about my clinic?
No. Buying credits never changes what we publish about a clinic. Our clinic pages come from public records and the clinic's own website, with sources and dates.
Can colleagues use the account too?
Yes. Once you're set up, the account owner can add colleagues from the account page. Each signs in with their own work email.
Our details on the page are wrong. What do we do?
Claim the profile, or email clinics@theratravel.co.uk with what needs changing and a link to where it is shown, for example your own website.
We don't want a profile on Thera.
Email clinics@theratravel.co.uk from your clinic's address and tell us what you would like removed.
The full rules are in the clinic terms and data-sharing agreement, which you read and sign in your account before you receive any enquiry. Questions: clinics@theratravel.co.uk.