Questions
If yours isn't here, email or message us.
IllustrationIs this medical advice?
No. We don't judge clinical quality, read scans or X-rays, or tell you whether to have treatment. We report what the official records, the clinic's own website and its patients' reviews show, so you can ask the right questions. Decisions about treatment stay between you and qualified doctors.
What happens when I send an enquiry?
You answer a few short questions (the treatment, when, a rough budget, which country, and whether you live in the UK) and give us your first name and email. We send it straight away to relevant, pre-vetted clinics that offer your treatment, and up to 3 that can help contact you. Saher at Thera Travel sees every enquiry too. There are no health questions.
Does it cost anything?
No. Asking us is free, and patients never pay Thera Travel.
Will a clinic contact me?
Yes, if one can help. We send your enquiry to up to 5 relevant, pre-vetted clinics that offer your treatment, in or near the country you're considering. They see your treatment, timing and budget first. Up to 3 that can help get your name and contact details and contact you directly. Pre-vetted means we've checked the clinic's licence on its country's official register and its company, and it has signed our data-sharing agreement.
Who pays Thera Travel?
Patients never do. Clinics pay Thera when they choose to contact a patient whose enquiry we've sent them. That never changes what we publish about a clinic.
What happens to my information?
We use it to reply to your enquiry and to send it to relevant, pre-vetted clinics. We keep your contact details for up to 12 months after we last heard from you, then delete them. Reply to any of our emails with the word delete and we'll delete them sooner. See our privacy notice.
Which clinics and treatments do you cover?
We hold data on 505 clinics and hospitals in 24 countries, for hip, knee and other orthopaedic surgery, dental treatment, plastic surgery, hair transplants, weight-loss surgery, eye surgery and fertility treatment.
Where does your information about clinics come from?
From official registers, each clinic's own website and its public Google reviews, with the date we checked. The research is done with the help of AI, and Saher checks it.
Can I ask a question first?
Yes. Email saher@theratravel.co.uk, or send us a WhatsApp message, and Saher will answer.